Contacts

This website, Residential Tenancies Bond Authority (RTBA) Online allows you to:

• find information on individual bonds, including:

  • bond status
  • date lodged
  • property address
  • transfers and claims related to that bond, and
  • tenant details
  A copy of this bond summary is accepted by the Victorian Civil and Administrative Tribunal (VCAT) as proof of the bond held by the RTBA.
• submit a bond lodgment, tenant transfer, or repayment claim electronically. After submitting the electronic transaction, the bond details are sent to the tenant(s) to approve. Once all tenants approve, the transaction is finalised.
• generate paper bond forms where an electronic submission is not possible, such as agent/landlord transfers.
• search a list of unclaimed bond repayments (retained repayments), and generate a form to request this money to be paid to you.

Telephone

1300 137 164
9.00 am to 5.00 pm
Monday to Friday (except public holidays).

Email

Submit an enquiry to the RTBA

Enquiries only. Completed forms must be posted to the RTBA.

Mail

RTBA
Locked Bag 007
Wendouree VIC 3355

Related links

The following sites provide information of relevance to landlords, property managers, owners, tenants and residents:

• Read more about renting on the Consumer Affairs Victoria website including:
  • beginning and ending a tenancy
  • bond requirements and processes
  • tenant/resident responsibilities
  • landlord/property manager or owner responsibilities
• If you have a dispute, the VCAT websiteincludes information about rental disputes and how to apply to VCAT for a hearing.
• If your unclaimed bond does not appear in the retained repayment search on RTBA Online, it may have been transferred to the State Revenue Office. You can search for unclaimed money on the State Revenue Office website.
• Learn more about Director of Housing bond loans at the Office of Housing website.
• Read more about tenants' rights on the Tenants Victoria website.